Privacy Policy

Why does Roost collect personal information?

Roost will use any personal information collected from this website in accordance with the Data Protection Act 1998. Roost collects information from users in a number of different ways either directly or indirectly.

New data protection laws have been announced by the General Data Protection Regulation (GDPR) – in line with the requirement, we will make changes to meet these changes in 2018.

Information collected indirectly:

Internet Protocol Addresses: Users’ Internet Protocol addresses are automatically logged by our web server. This information is used by Roost for statistical analysis, for example, to evaluate interest in the Roost website.


Cookies are pieces of information/text generated by a server and stored on a user’s hard drive. Roost uses both temporary ’session’ cookies and permanent cookies. Temporary cookies are used to carry data through from one page to another during the switch form process. These cookies last for the duration of your connection to the site i.e. they expire when you close your browser. Permanent cookies are used to store information about which website you were referred to us from. This allows Roost to personalise your experience of our website based on how you found out about us. In no instance is personal data stored permanently in a cookie.

Cookies can be disabled to browse the website, however, cookies will need to be enabled in order to accurately complete the switch form process.

Information collected directly:

Roost processes e-mail addresses and/or other contact details or information which visitors voluntarily provide in order, for example, to receive information about our products and services. We will explain what we will use your information for on the pages where we request this information. Roost will not use your information in any other way or disclose it to third parties without your prior consent.


Roost has taken measures to ensure an adequate level of security for personal information processed via its website.


The website contains links to other sites which are completely unrelated to Roost. This privacy statement does not apply to these sites nor are we responsible for the content and practices of these websites.

Individuals’ rights:

You have the right to access your information held about you by Roost and where necessary, to have it amended if it is inaccurate. Should you want access to your data, a Subject Access Request can be made in writing to

If you receive information via email from Roost, it may be confidential and / or privileged. It is for use by the addressee only. If you are not the addressee or if the email is sent to you in error, please let us know by return. In those circumstances, you may not copy the message, use its contents, disclose them to another person or retain the message or any part of it. No liability is accepted for viruses and it is your responsibility to scan any attachments.

To exercise your rights or to obtain more information, please contact:

Data Protection Officer

Viney Court
Viney Street

T: 01823 470 119

Cookie Policy: 

Roost does not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by the Roost website, or indeed any other website, you can do this through your browser settings. Please be aware that restricting cookies may impact on the functionality of the Roost website. Roost uses cookies to remember users during a visit and when you return to the site. Cookies are also needed to enable certain functionality. We sometimes use cookies to help us understand how our customers use our website, using this information to help plan improvements to the website. Roost does not use cookies to collect or store personally identifiable information about you.

Third parties:

  1. We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

    You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
Intercomintercom-stateintercom.played-notificationsintercom-id-iel5o8vxEssential Allows the website to recognise the visitor, in order to optimize the chat-box functionality.
PHP Session IDPHPSESSIDEssential Preserves user session state across multiple page requests
Analytics (Google)_ga_gat_gidcollectAnalytical Google Analytics collects a unique ID against our visitors storing information on the pages they visit, how long they spend there, the devices they operate and how they interact with the website. This is then stored only against our unique Analytics identifier UA-2651464-29 and UA-45280647-1
Google Website Call ConversiongwccAnalytics This cookie is not essential to our website. This cookie allows Google to track any call conversions on mobile devices. For example if a customer is clicking a phone number on the contact us page to dial from their mobile device.
Facebook_fbpfrtrNon Essential (Marketing) – Marketing cookie used by Facebook to track visitors across our website. This information is used to display or track use of our Facebook advertising.
Google AdsIDE test_cookiepagead/1p-user-list/#Non Essential Marketing – For use with google Adwords to aid in the tracking of converted sales from aids placed through the service.