Frequently asked questions

What are your booking T&Cs for guests?

Below is a list of Accommodation Booking Conditions which you should read carefully. These vary slightly from many other Airbnb/short-stay hosts. Please pay particular attention to details on how to leave your accommodation upon departure.

Behaviour

It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances the property we have the right to terminate arrangements made on your behalf, in which case our responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result.

Breakages & Cleanliness

A property is made available for letting on the understanding that the property will be left clean and tidy, in the same state of cleanliness and general order in which it was found, at the time of checkout and all personal waste must be removed from inside the property and placed in the dustbins provided. It is generally our policy to take any security deposits although on certain properties this is not the requirement of the Owner. Whether a security deposit is taken or not, the customer will be held responsible for any damage or breakages to the property, caused by the customer and in the event of such occurrence, the incident must be reported to the Owner or their representative immediately and appropriate compensation made (and any items shall be replaced at equal value). Any losses or monies owed to the Owner will be taken from a security deposit. If no security deposit is taken (or the security deposit amount is insufficient), the Owner shall be entitled to make an additional charge to the Occupier. An additional charge may also be made if extra cleaning is made necessary as a result of the property being left in a dirty condition upon the Occupier’s departure. Customers are not permitted to move any furniture or equipment without prior written consent from ourselves or the Owner. In the event of such permission being granted, it is the customer’s responsibility to return the same to its original position before checkout.

Under no circumstances must any furniture or equipment for use inside the property, be moved outside. Where a security deposit is held on behalf of the property owner, this will normally be pre-authorised via Airbnb/portal and will be released once the Owner or their representative has made a full inspection of the property. Where any damage or breakage has occurred and been left unreported, this will be informed to the customer and the security deposit or part of the security deposit will be used as payment or part payment of any appropriate compensation made.

Pets

Only permitted with our prior consent and where pets are permitted, they are to be kept under control, exercised off the premises and any dog fouling must be removed immediately. Pets are not permitted in the bedrooms or on the furniture and we do not accept responsibility for their safety. Pets must not be left in the property unsupervised as this can result in considerable damage to the property and distress to the pet. A weekly charge may be made for each pet according to the requirements of the property Owner. We cannot guarantee that there have been no pets previously kept at any property. If a pet is taken to a property where pets are excluded, or the stated number/size of pets is exceeded, we are entitled to refuse entry and this will be treated as a cancellation by the Occupier. The Occupier will be responsible for all damage caused by the pet. The Occupier’s entire security deposit is at risk should there be any breach of the terms and conditions of the letting in respect of pets.